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How
to make sure the customer comes first
EVERY
CTO KNOWS IT. The dark side of software
development is in the final cut. The
work has all been excellent, the code
meticulously crafted and tested, and
interfaces rendered with attention
to detail -- but none of it matters
if it doesn't pass the final test:
usability. |
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E-Commerce:
Trust and Trustworthiness
A review
of the Cheskin E-Commerce Trust Study,
with various insights into the concept
of trust. |
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When
computers learn to talk: A Web services
primer
What
are Web services? Why should you care?
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A
second wind for ERP
Implementing enterprise
resource-planning systems can be intensely
painful, and once you have them up
and running they may seem to interfere
with the speed and nimbleness required
for electronic business. Are they
a waste? No, but the real benefits
aren’t always obvious. |
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A
hard and soft look at IT investments
It’s getting
tougher and tougher to calculate costs
and estimate benefits. No methodology
can substitute for judgment. A new
approach: total value of ownership.
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